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Start by checking Adam service status. Then check whether the problem affects one task, one connected product, or everything in Adam.

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A task will not start or continue

  1. Open the task and check for a question, approval card, or Needs input state.
  2. Open Settings → Billing and verify that included usage or add-on funds are available.
  3. If the task uses a desktop CAD application, confirm that the application and its Adam connection are open.
  4. Retry with a simpler request that names the document, file, or record.
If Adam may have changed something before the error appeared, check the file or record before asking it to try again.

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Onshape will not connect

  • Allow the Onshape sign-in pop-up and retry from Integrations → Onshape.
  • Confirm you signed in to the intended Onshape account and active Adam team.
  • Check the Onshape account’s permission to the target document.
  • Disconnect and reconnect Onshape if the account access changed.
If the problem only happens inside Onshape, reload the Onshape tab and sign in to Adam again.

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Fusion appears offline

  • Open Fusion and the intended design.
  • Select Adam in the Fusion toolbar.
  • If the button is missing, press Shift+S, open Add-Ins, find AdamFusion, and choose Run.
  • If AdamFusion is absent, rerun the installer from fusion.adam.new/install, then restart Fusion.

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A Desktop Connector application is offline

  1. Open the Desktop Connector on the computer running the target application.
  2. Start the application and its Adam plug-in.
  3. Confirm the device still appears in the integration detail.
  4. If necessary, generate a fresh expiring pairing code and pair again.
SolidWorks support requires Windows. Adam currently supports Revit 2027 through Autodesk’s Public MCP Server Tech Preview.

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A connected cloud account stopped working

Your sign-in to another product may expire. Open Integrations → Connected, select the account, and reconnect it. If Adam cannot open one particular file or record, confirm that your account can access it directly. For an API-key connection, create a new key in the connected product and give it only the permissions Adam needs. Never paste a key into a task or support email.

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An expected file is missing

  • Open the task that created the file and check its file tabs.
  • Search Files by filename, type, source, or platform.
  • Check whether the task paused before file creation.
  • Ask Adam whether it finished creating the file before asking it to try again.

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A scheduled task did not run

  • Confirm the automation is not paused.
  • Review its next run and the time zone shown.
  • Open the previous runs to find the latest result or error.
  • Confirm that any connected account it needs still works and that your plan has usage available.
  • For an event-triggered task, confirm that the expected event happened in the connected product.
To change the event that starts a task, ask Adam to update or recreate it.

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Contact support

Email hello@adam.new and include:
  • the Adam team and task URL;
  • the integration and application version, if relevant;
  • the approximate time and time zone;
  • the expected result and the result you observed; and
  • a screenshot or non-secret error message.
Never send a password, API key, full payment-card number, or Desktop Connector pairing code.
Last modified on August 20, 2026